RETURN CONDITIONS
- Request a return within 30 days of the delivery date.
- Items must be unworn, unwashed, unused, and returned with original tags and packaging when applicable.
- Final-sale items, gift cards, and personalized or custom-made products are not returnable unless they arrive damaged, defective, or incorrect.
- For hygiene reasons, opened underwear, swimwear without its hygiene liner, and pierced jewelry cannot be returned.
HOW TO START
Email the returns team with your order number, the item you want to return, and the reason. Wait for return instructions before sending anything; returns sent to a supplier or another address without authorization may not be accepted.
Customers are responsible for return shipping unless an item arrived damaged, defective, or different from what was ordered. Original shipping charges are not refundable unless required by law.
REFUNDS & EXCHANGES
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days after approval for your bank or card issuer to post the credit.
Because inventory moves quickly, direct exchanges are not guaranteed. The fastest option is usually to return the original item and place a new order for the preferred size or style.