INFORMATION WE COLLECT
- Contact, shipping, billing, and order information you provide when shopping or contacting us.
- Payment-related information processed by Shopify and payment providers. NORTH//MODE does not receive your full payment-card number.
- Device, browser, approximate location, IP address, and site-use information generated when you visit.
- Bag and wishlist information stored in your browser so those features can work.
- Messages, return details, and other information you send to our support teams.
HOW WE USE INFORMATION
- Process, fulfill, deliver, and support orders.
- Operate, secure, troubleshoot, and improve the storefront.
- Prevent fraud, misuse, and security incidents.
- Comply with legal obligations and enforce store policies.
- Send marketing only when you have chosen to receive it, with the ability to unsubscribe.
WHEN INFORMATION IS SHARED
We share only what is reasonably needed with service providers that help run the store, including Shopify, payment processors, hosting providers, analytics providers if enabled, approved production or fulfillment partners, and delivery carriers.
We may also disclose information when required by law, to protect customers or the store, or as part of a business transaction. We do not knowingly sell personal information for money. Certain state laws may define some advertising or analytics activity more broadly; any choices available for such activity will be presented through the applicable store or checkout privacy controls.
COOKIES & LOCAL STORAGE
The storefront and Shopify checkout may use cookies or similar technologies for essential functions, security, preferences, analytics, and—only where enabled—advertising. Browser controls can block or remove some storage, but doing so may affect features such as the bag or checkout.
RETENTION & SECURITY
We keep information only as long as reasonably needed for orders, customer service, accounting, fraud prevention, legal compliance, and dispute resolution. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
YOUR CHOICES & RIGHTS
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to certain uses. We may need to verify your request and may retain information where permitted or required by law.
CHILDREN
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to the store.
CHANGES & CONTACT
We may update this notice as the store, providers, or legal requirements change. The date above shows the latest revision. Questions can be sent to customer support.